Tess Donnelly: The difference between greatness and just average
Oct 19, 2022
[Originally published as part of a series in FCNews]
In my 25 years working in the flooring business, I have seen a lot of stores. I have been in incredibly beautiful locations, average stores as well as “down-and-dirty” ones. Interestingly, I’ve found that the most successful stores are not always the most beautiful. The great stores share certain commonalities.
First and foremost, successful stores pride themselves on genuine teamwork. When things go wrong—and they inevitably do—the successful business focuses on finding solutions and everyone pitches in. In the “not-so-successful” businesses, everyone becomes consumed with assigning blame or finding faults. Not only is this extremely uncomfortable to watch but it also destroys morale.
Another indicator of potential success is the willingness of RSAs and other personnel to learn new things. Through observation and discussions with the owners, I can tell—just by witnessing an eagerness to learn—exactly who will become a valuable asset to that company. [...Continue to FCNews to read the rest]
About the Author:
Tess Donnelly is currently territory manager with Stanton Carpet. Her responsibilities include training and educating sales associates on new products and sales tips. Tess Donnelly has had previous stints with Mohawk Industries, Floors USA and Jim Boyd’s Flooring America.
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